Customer Service Policy

• Items are sent based on availability of the item, on a first-come, first-served basis.
• garments are cleaned prior to being delivered to customers. Clothing is pre-worn, and we to provide products free of severe wear.
• Items are sent by parcel mail via Canada Post, and the cost of shipping is included in the borrowing price. 
• Insurance may be purchased at $10/month to cover the cost of minor repairs
• If insurance is not purchased you will be charged for minor repairs (blown seams, wine stains, etc)
• Insurance does not cost major damages that can't be reasonably repaired. In the event that a garment is lost or destroyed, you will be charged the price of the garment.
• Your next parcel will be shipped to you once we receive notification from Canada Post that the one you are returning is on its way back.
• If when we receive it back we discover there are garments missing, (we will first contact you to find out why) you will be charged for the missing garments.

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